Let’s talk about your trip
A question, an itinerary idea, a quote request? Write to us or call us: we will answer you from Ouarzazate.
“Do get in touch, and let’s build the trip of your dreams together.”
Contact
Our office
Douar Aghane, Tarmigte, 45000 Ouarzazate, Morocco
Opening hours
Monday to Saturday, 8 am to 6 pm
Answers before you even ask
Licensed tourist transport agency
REG TOURS · Licence PCT / ATT.T/26/019
1.How do I book a trip?
Contact us by phone, WhatsApp, email or through our forms. Once the programme is agreed, you can place an option, valid for 8 days. Your booking only becomes effective once we receive your signed booking form with a 30% deposit and have confirmed it, subject to availability.
2.When is the balance due?
The balance must be paid no later than 30 days before departure; failure to pay it may lead to automatic cancellation of the booking. If you book less than 30 days before departure, the full price is payable on booking.
3.What are the cancellation charges?
If you cancel, the following amounts are retained: more than 30 days before departure, a flat fee of €50 per person; between 30 and 21 days, 35% of the trip price; between 20 and 14 days, 50%; between 13 and 7 days, 75%; less than 7 days, 90% of the trip price.
4.How do I make a complaint?
Any complaint about a trip must be sent to Atlas Experience by registered post or by email, with the original supporting documents, within one month of your return date.
5.Where do your trips start?
Our escapes and day trips depart from Marrakech, Ouarzazate and Agadir. Our treks start in Marrakech, with a welcome at the airport or your riad depending on the programme.
6.Do you pick us up from our hotel?
Yes. Your driver or guide meets you outside your hotel, riad or residence, usually between 8 and 9 am depending on the trip, and brings you back there at the end.